Bickleigh Honey (“we”, “us”, or “our”) operates the website bickleighhoney.co.uk. We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book a beekeeping experience, or purchase our products.
1. Information We Collect
We may collect, use, and store different types of personal data about you, which we have grouped together as follows:
- Identity Data: Includes your first name, last name, and username or similar identifier.
- Contact Data: Includes your billing address, delivery address, email address, and telephone numbers.
- Financial Data: Includes payment card details (note: payments are processed securely by our third-party payment processors; we do not store full card numbers).
- Transaction Data: Includes details about payments to and from you, and other details of products and experiences you have purchased from us.
- Health and Medical Data: Specifically for beekeeping experience participants, this includes details of any medical conditions or severe allergies (such as bee sting allergies) disclosed to ensure event safety.
- Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform on our website.
- Usage Data: Includes information about how you use our website, products, and services.
2. How We Collect Your Data
We collect data from and about you through:
- Direct Interactions: When you fill in forms on our website, book an experience, purchase honey, subscribe to our newsletter, or correspond with us by post, phone, email, or otherwise.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar tracking technologies.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling a honey order or booking your place on a beekeeping experience).
- Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., maintaining financial records for HMRC or managing critical health and safety disclosures during live events).
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party), provided your fundamental rights do not override those interests (e.g., improving our website, managing customer service, and ensuring apiary safety).
4. Disclosures of Your Personal Data
We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted service providers who help us operate our business, such as:
- Delivery and Courier Partners: To ship your honey orders to your door.
- Payment Processors: To securely process your online payments.
- Professional Advisers: Including insurers, lawyers, and accountants who provide consulting, banking, legal, and insurance services.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, and contractors who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For tax and accounting purposes, customer transaction records are typically kept for 6 years.
7. Your Legal Rights
Under UK data protection laws, you have rights including:
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or incomplete.
- Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
8. Contact Us
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at:
- Business Name: Bickleigh Honey
- Website: bickleighhoney.co.uk
- Email: hello@bickleighhoney.co.uk
- Address: Bickleigh Honey, Old Court Cottage, Bickleigh, Devon, EX16 8RP